Emails and Responses
Do read the last email from me, puts my despondency in perpective. Email 1 to the CEO: Hi Carlos, I will keep it as short as possible. My Experience: Booked a Duster from your showroom in India . Car 1 breaks down before me reaching my house from the car dealer. Informed the dealership, asked to keep the same car. After angry argument, get a replacement after a day. My father has to collect it as I am out of country. Drive Car 2, dashboard vibrates and makes noice like anything. Now in garage for repair . Do you make cars in Chennai or China ? TQM is total quality managemen t and first point is Customer centricity . I heard you also ran Nissan. The Japanese are master of TQM, your org doesn't understand A of it. No follow up from Renault on how is the car doing. Suzuki does that. You don't. Suzuki is number 1 here. TQM. The car 2 now is in your garage. I don't have a vehicle to go around but then when does Renault care? Two cars given