Renault Car Failures - My story

Do read the last email from me, puts my despondency in perpective. Email 1 to the CEO: Hi Carlos, I will keep it as short as possible.  My Experience: Booked a  Duster  from your showroom in  India .  Car 1 breaks down  before me reaching my house from the car dealer. Informed the dealership, asked to keep the same car. After angry argument, get a  replacement  after a day. My father has to collect it as I am out of country. Drive  Car 2, dashboard vibrates  and makes noice like anything.  Now in garage for repair . Do you make cars in  Chennai or China ? TQM is  total quality managemen t and first point is  Customer centricity . I heard you also ran Nissan. The Japanese are master of TQM, your org doesn't understand A of it. No follow up  from Renault on how is the car doing. Suzuki does that. You don't. Suzuki is number 1 here. TQM. The car 2 now is in your garage. I don't have a vehicle to go around but then when  does Renault care?  Two cars given

This is the shorter version for the reader. The longer one with all the mails and communication will be in another post. You can hear all conversations on sound cloud repository. Listen to these after sales truths, which you won't get here from your sales guy when you enter showroom: Another Gem: My Story: Booked a  Duster   RXZ which is their top model in Diesel  from NCR motors Sohna Road showroom in  Gurgaon .  Car 1 breaks down  before me reaching my house from the car dealer (hear audio below). Informed the dealership, asked to keep the same car. After angry argument, get a  replacement  after a day. My father has to collect it as I am out of country. Drive  Car 2 after coming back, dashboard vibrates  and makes noice like anything.  Now in garage for repair . There is a manufacturing defect in the car where a 3mm gap is left in the dashboard packaging.(hear audio below) I am asking for them to do one of the following Replace the car with a better car o